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Home Visits


Home visits are for the bedbound, the terminally ill and housebound disabled patients who do not attend other facilities/appointments outside of the home environment

Please contact the surgery for any home visit requests before 10:30 in the morning, as visits are completed after morning surgery and before afternoon surgery starts.

You will be asked to provide a contact telephone number and some brief details as to the reason for your request.

As recommended by NHS England all home visit requests are to be assessed to ascertain safety and prevent delay in clinical decision making, therefore, The Duty Clinician will contact you by phone to discuss your concerns. Following discussion it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. The clinician may still ask you to attend surgery if appropriate or required for certain examinations/tests that necessitate a clinical environment.

The Surgery has an average patient list size of over 8000 patients, spread across a large geographical area, and we want to see as many patients as efficiently as possible to allow equal access for all and ensure patients receive optimal care. Several patients can be seen in the practice in the time that it takes to make one home visit. We ask that you help us to help you and our other patients by visiting the surgery whenever possible.

Our responsibility to you is to assist with the medical problem you have and decide the appropriate method and place for assessments. Your responsibility is to take all the reasonable steps you are able to, to enable us to do that.

Transport/social problems – we cannot undertake home visits for reasons of convenience or lack of transport. We can provide you with details of local taxi firms and are also fortunate in Ashbourne to have excellent support from the Community Transport Service, for which we can also give you the details. We are happy to endeavour to accommodate appointment booking around transport arrangements or for later surgery appointments when a relative can be available to assist with transport.

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