Routine appointments can be booked several weeks in advance. Urgent, appointments are available on the day by phoning after 08:00.
Urgent medical problems will always be accommodated; please make reception aware with a brief symptom as this will help them to direct you to one of our Duty Clinicians, who may be a Clinical Pharmacy Technician, Advanced Nurse Practitioner, Advanced Care Practitioner or Senior Nurse Prescriber.
We also offer 4 hours of 'extended hours' appointments every week. This includes early morning appointments (from 07:00) and late evening appointments (to 19:30) on Wednesday each week. Please ask at reception, or click on Opening Times above. All routine GP appointments are available to book online for your convenience.
Extended GP Access Appointments
The Surgery is working with a group of local practices to provide a GP extended access service. Together with Hannage Brook Medical Centre, Brailsford & Hulland Medical Centre and Ashbourne Medical Practice, The Surgery will be offering appointments from 18:00 to 20:00 Monday - Friday, and at weekends 9-12, to better support the needs of our patient population. For the up to date guidance on Extended GP Access click here South Dales Extended GP Access Hub Information
Available to pre-book with those doctors or urgently on the day with the Duty Clinician. The telephone calls are designed to be convenient to patients who may not require a face to face consultation to discuss their needs. Please contact reception to book.
Nurse appointments are all by pre-booked appointment which can be made at any time, several weeks in advance. If you need to see a nurse urgently, please speak to reception.
The nurses are able to give all vaccinations, take cervical smears and carry out blood pressure checks. It may be necessary to ask for further details of your treatment so that time can be allocated for your appointment.
Treatment of minor injuries and dressings are also carried out by the nursing team.
Our Clinical Pharmacy Team run our Medication Review clinics alongside a range of Chronic Disease clinics too. They are available to discuss your medication in detail and guide you on its effective use. The Clinical Pharmacy Team may also provide minor ailment clinics as well as planned health checks.
Why does Reception ask why I want an appointment?
The clinicians are much more able to effectively manage their clinics when they know what a patient wishes to see them for e.g. if they know there is someone with chest pains in the waiting room, they may priortise them and see them first as it may be life threatening.
The GPs have asked Reception to ask patients for a very brief description of the problem when being asked for a same day appointment. It is not because Receptionists are nosey, but is on the direct instruction from the GPs to aid the efficient running of the practice and to help us help patients.
Receptionists have a vital role in ensuring clinical staff respond in a timely fashion, and on occasion are able to identify when patients are in urgent need of seeing a GP or even callling 999 on their behalf.
Please be assured that all our staff are bound by strict confidentiality rules.
The surgery is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
Patients can ask to have a chaperone present for any appointment if they wish. This can be a family member or friend, or you can request a trained member of staff.
If you would like a formal chaperone present for your appointment, please let reception know when booking your appointment if possible, and we can make the necessary arrangements. That said, if at any point during your appointment you feel you would like a chaperone called, please let us know and we will try to arrange it (although it may be necessary to re-schedule your appointment).
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.